ASKMYGP Opening Hours
- Monday to Friday: 7:30am – 6:00pm
- Closed on Bank Holidays
- On the second Tuesday of each month, the practice closes at 12:30pm for staff training.
What You Can Use ASKMYGP For
- Routine GP appointments
- Acute practitioner appointments
- Medication queries
- Administrative requests (such as updating contact details)
Response Times
- You’ll receive an acknowledgement response by email within 48 hours after your request is reviewed that will detail your triaged outcome
Urgent Requests
- Same-day urgent requests close at 10:30am.
- After that time, call the practice directly on 01278 795 445.
When the Practice Is Closed
- Contact NHS 111 for medical advice and support options.
- In emergencies, always call 999.
Helpful Symptom Guide: OPQRST
To describe symptoms clearly:
- O – Onset: When did it start?
- P – Provoking: What makes it better or worse?
- Q – Quality: Sharp, dull, burning, pressure?
- R – Region: Where is it? Does it spread?
- S – Severity: Rate 0–10
- T – Timing: Constant or intermittent?
The clinical team reviews all requests that are submitted online, or raised by reception, and triage the most appropriate outcome which may include:
Advice via ASKMYGP
Phone or video consultation
Face-to-face appointment
Referral/signposting to another service
For more information please see AskmyGP FAQ.